From identity to integrity: Your guide to Stake Casino KYC

The Stake Casino identity verification is important for keeping the gaming environment safe and trustworthy. The purpose of Stake KYC is to confirm players' identities, avoid fraud, and abide by the rules. The customer verification process promotes transparency, making it a safer place for all users.

Identity verification is not just a requirement but a crucial step to enhance player safety and promote responsible gambling. By using these measures, Stake Casino prioritises user safety and builds trust. Find out more about going through Stake KYC here:

What is the KYC process at Stake Casino?

The Stake Casino KYC verifies a player's identity to avoid fraudulent activities. For this process, you need to provide personal information and documents, such as an ID and proof of your address. Finishing KYC boosts security and transparency on the platform, allowing you to safely deposit and withdraw funds.

Here’s a simple guide to help you verify your identity at Stake: 

Log in or sign up on Stake

After you’ve registered on Stake, log in to your account to find the KYC option. If you don't have an account on Stake, click the 'Register' button.

Here's how to register on Stake:

Provide your details 

After logging in, click your profile in the top right corner, then select 'Settings’. Choose 'Verify' to open the Level 1 verification form. Stake implements 4 verification levels, which you can undergo gradually, depending on your needs or Stake's requirements. 

Here's how to complete verification at each level:

Level 1

If it's your first time verifying, begin with Level 1. Enter your name, address, and other personal details, then click 'Submit'. You need to verify at this level to access the basic features of Stake Casino. After that, Levels 2 to 4 are optional if you want to access more features and benefits at Stake Casino.

Level 2

Level 2 verification is important for players who want to access extra features, such as specific bonuses and promotions. At this level, you must provide a clear, colour, high-resolution ID, like a passport, national ID card, or driver's licence to confirm your identity.

Here, you're verifying that your name, age, and other details are correct and that you are the account holder. This process can take a few hours due to the large number of submissions.

Level 3

At Level 3, you need to provide proof of address, like a utility bill, bank statement, or official letter that clearly displays your name and address. The document should be recent, issued within the last six months, and in a standard format using Latin characters.

Level 4

This last verification level is about showing where your funds come from. You must provide documents that explain how you obtained the money you use for gambling. The documents you need vary based on where your funds come from, such as pay stubs, sales agreements, or evidence of lottery winnings.

While Level 1 verification is required to start playing, it's recommended to complete the higher levels to avoid future account restrictions. Make sure to check your information and documents before sending them in to speed up the verification process. After you submit your documents, you'll receive updates on your verification status.

What documents are needed for KYC verification on Stake Casino?

To make the KYC verification process easier, it's split into 4 easy steps that you complete one at a time. Here are the documents needed for each KYC level: 

KYC Level 1

After signing up, you only need to confirm your personal information — no documents are required at this stage. This allows you to explore the casino, including browsing games and exploring features. 

Here's the personal information to provide:

• Complete name: Your full legal name should exactly match what’s on your official ID for a smooth verification process.
• Country and place of birth: This information helps confirm your identity and meet legal requirements. Provide the exact details as they appear on your ID.
• Date of birth: Your birthdate is important for confirming your age and identity. Make sure to enter it correctly to avoid any problems.
• Occupation: Stating your job helps add context to your profile and may be needed for some checks. You just need to briefly mention your current job or role.

KYC Level 2

Before you can deposit Japanese yen or crypto, you'll need to submit identification documents. Ensure all identification is valid and legible, as this will speed up the verification process. The scan must be flat, showing all four corners of the ID clearly to be accepted. 

Accepted forms of ID include:

• Driver’s licence: A valid driver's licence is commonly accepted because it's a trusted form of identification.
• Passport: Passports are issued by governments and are seen as a strong and trustworthy form of ID. It contains your full name, birthdate, photo, and passport number.
• My Number Card: The My Number Card is used for things like tax ID and social security, so it's a good option for KYC verification.

Verifying at this stage allows you to deposit and withdraw money, making your gaming experience smoother. Once your ID is approved, you can use all the casino's features without any restrictions.

KYC Level 3

If needed, you’ll have to show proof of address to confirm your residence. This might be necessary if Stake Casino asks for it or if you want to raise your withdrawal limit. Send a clear photo or PDF of the document that is dated within the last six months. 

Here are some examples:

• Utility bill: This document should be from a utility company and display your name, address, and service details, such as electricity, water, or gas. However, mobile phones, the internet, and medical bills are not accepted as proof.
• Rental agreement: Your rental agreement should have your name, the property's address, and the lease duration.
• Bank or credit card statement: It usually comes monthly and serves as an official record of where you live, linked to your bank.
• Municipal invoice: This official document comes from your local government or municipality and may include property taxes or local fees. It has your name and address, proving where you live.

KYC Level 4

Sometimes, Stake Casino may request proof of your funds for various reasons, such as:

• Rules and regulation: Stake has to follow the rules against money laundering, which involve checking where the money comes from to avoid illegal activities.
• Preventing fraud: To keep both the casino and players safe, Stake may request documents to ensure that the funds come from legal sources.
• Account checks: Stake may need to verify that your financial activities are real to keep your account safe, especially for big transactions or withdrawals.
• Unusual activity: If Stake notices any strange activity in your account, they may request additional documents to explain the source of your funds.

If needed, you'll have to show proof of where your deposits came from. You might be asked for:

• Pay slip: The pay slip should show your name, your employer's name, the pay period, and how much you earned, acting as proof of income to help verify the source of your deposits.
• Stock sale profit statement: The document should include information like how many shares were sold, the sale price, the date of the sale, and any fees involved.
• Real estate sale documentation: This paper should show proof of the transaction, including the sale price, date of the sale, and the people involved, confirming that the deposited funds came from selling property.

Submit an original photo or a PDF scan of your documents, ensuring that they are less than 6 months old. Providing accurate and current documents will make the verification process smooth, letting you keep using the casino without delays or interruptions.

How long does KYC verification take on Stake, and what should I expect?

The duration for Stake Casino KYC depends on the level of verification needed. For Level 1, the process is instant, and you can start using your account right away after confirming your personal information.

For Levels 2 to 4, you can expect verification to be done within 72 hours. Factors that may affect the duration include:

• Quality of submitted documents: If your identification or proof of address documents are unclear, invalid, or hard to read, Stake will ask you to resubmit or provide more documents. This can cause delays, prolonging your verification status. 
• Completeness of information: Incomplete applications or missing details can lengthen the verification process. Make sure all required fields are filled out with accurate and complete details.
• Volume of requests: During busy times or promotional events, Stake may get more KYC requests, which could slow down the verification process due to the higher workload.
• Internal review processes: Stake may have specific procedures for reviewing KYC applications. If your application needs extra checking, this can delay the verification process.
• Account activity: If there are any unusual patterns or concerns about your account activity, Stake may do a more detailed review, which could delay the verification.
• Technical issues: Any technical problems with Stake's platform or issues with submitting documents can also impact how long the KYC verification process takes.

To make the process smooth and efficient, it’s important to provide accurate and clear documents from the beginning to speed up your KYC verification.

What should I do if my KYC verification on Stake Casino is rejected?

If your KYC verification documents are rejected, it's important to know the common reasons for the failure and how to fix the issue effectively. Check them out below:

• Mismatch between the information in KYC Levels 1 and 2: This happens when the personal information you provided during registration doesn't match the details you submit in later verification levels. For example, if the name or address on the documents is different, it can cause a rejection because of inconsistencies.
• Incomplete or unclear documents: Your document might be missing important details like a date, signature, or ID, or it could be blurry, cut off, or hard to read.
• Documents that don't meet the required standards: This refers to documents that do not meet Stake’s specific requirements for identification and proof of address. Examples include expired documents or those that don't clearly show details such as name, address, or account number.

To resolve verification issues, use Stake's live support to get your KYC approved more easily. Here's what you should do:

1. Contact support: If your documents are rejected, contact Stake's support team, which is available 24/7. 
2. Review your documents: Carefully compare the information in your Stake Casino KYC forms with your identification documents to make sure everything is accurate and complete.
3. Cancel your application: If your KYC verification is rejected, you won't be able to directly resubmit the documents. Instead, you'll need to cancel your application through Japanese support.
4. Wait for confirmation: After you contact support and cancel your application, the person in charge will handle the reset process.
5. Reapply for verification: Once the reset is complete, you can reapply for KYC verification with the correct and complete documents.

Is my personal information safe during the KYC process at Stake? 

To keep your personal information safe during the KYC process at Stake Casino, the platform uses several strong security measures. Here's how Stake keeps your data safe:

• Licensing: Stake is licensed by the Malta Gaming Authority (MGA), which ensures it meets high standards for player protection and fairness.
• SSL encryption: All data transfers, including sensitive personal information, are secured with SSL encryption to stop unauthorised access.
• Data protection regulations: Stake follows strict data protection laws, including the EU General Data Protection Regulation (GDPR), to ensure that user information is kept confidential and secure.
• Privacy policy: Stake has a clear privacy policy that explains how they handle and protect personal data, showing their commitment to user security.

Can I play on Stake Casino without completing KYC verification?

At Stake Casino, finishing KYC verification is important for fully enjoying the gaming experience. To enjoy everything Stake has to offer, it's best to complete your KYC process as soon as you can.

Here are some limitations you'll face if you don't complete KYC verification:

• Access to deposit and withdrawal: Without KYC verification, you won’t be able to deposit cryptocurrencies or Japanese yen. 
• Withdrawal limitation: Players who haven't completed KYC verification won't be able to withdraw any winnings. 
• Bonus restrictions: Bonuses can improve your gaming experience and give you extra chances to win, so missing out on them can be a big disadvantage.
• Limited game access: Some games and features may be unavailable to unverified accounts.

How do I contact Stake Casino support for KYC issues?

If you have any problems with your KYC verification at Stake Casino, you have several ways to contact their support team:

• Live chat: Use the live chat feature from the 'Live Support' section on the toolbar. This lets you chat in real-time with Japanese customer support, which is available 24/7.
• Email support: For email questions, you can contact Stake Casino at [email protected]. Make sure to use your registered email address for a faster response.
• Help Centre: Go to the Stake Help Centre for more resources and FAQs about KYC and other issues.

Frequently Asked Questions

Stake keeps its platform safe by putting a robust KYC process in place, ensuring security among its users. If you need to learn more, here are some frequently asked questions on Stake KYC: