Stake Help Center: Find the answers to your queries

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Stake is the ultimate destination for your casino gaming and sports betting ventures. Here, you can access countless online casino game favourites like slots, dice, and roulette.

Aside from their games, Stake also offers various sports leagues you can bet on such as the Major League Baseball MLB), English Premier League (EPL), National Basketball Association (NBA), and more.

What sets Stake apart from the other betting sites is its premium customer service. If you have a Stake casino inquiry about casino registration, online casino deposit methods, or available online casino bonuses, you can always count on the Stake help centre.

Stake casino registration

Before you can access the available services at Stake, you must register an account. Here are some of the most common casino support queries about creating an account:

Steps to create an account at Stake

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Creating an account at Stake is easy! Follow these simple steps:

  1. Visit Stake.com.
  2. Click the ‘Register’ button at the upper right corner.
  3. Provide a username, password, date of birth, and email address. You can also provide your phone number.
  4. You can also create an account by signing up with one of the following platforms:
    • Facebook
    • Google
    • LINE
    • Twitch
  5. Tick the box if you agree to the site’s terms and conditions.
  6. After signing up, you are given the choice to set up your wallet immediately or later.

If you choose fiat as your payment method, you need to submit your active contact and a valid ID (international passport, driver’s license, or national ID) to comply with the Know Your Customer (KYC) protocol. Once done, you can use any fiat online payment method. Also, don’t forget to verify your email address. 

What is KYC?

Also known as Know Your Customer (KYC), it is a standard process that allows the site to verify your age, address, and source of funds. It is part of the anti-money laundering (AML) and counter-terrorism financing (CTF) efforts in the betting scene. 

What is 2FA and how can I set it up for my Stake account?

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Two-factor authentication (2FA) is a security measure that prevents illegal access to your account. With a 2FA setup, there is an added step to your login process. Besides providing your username and password to log in, you need to request a randomised code from a linked mobile device.

To set 2FA for your Stake account, follow these steps:

  1. Install Authy or Google Authenticator on your device.
  2. Go to your Stake account's security page.
  3. Link your device to your Stake account by copying the provided string into the 2FA app or scanning the QR Code.
  4. Enter the code generated by the app into the form on your security settings page.
  5. Check your email for a confirmation link to enable 2FA on your account.
  6. Click the link to finalise the setup.

Stake casino wallet

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When you register an account at Stake, you get an on-site wallet which holds your balance. It is your key to depositing and withdrawing funds to and from your account. The wallet is divided into three tabs: deposit, buy crypto, and withdraw.

Here are some Stake casino help queries regarding the wallet:

How to deposit at Stake casino

To deposit funds to your Stake account, here are simple steps to follow:

  1. Click the ‘Wallet’ button found at the top middle of the Stake page.
  2. Select the ‘Deposit’ button.
  3. Click the drop-down menu and find the currency you wish to deposit. 
    • For crypto deposits, your wallet address is ready to be copied or reset for safety. Alternatively, you can use your phone to scan the QR code provided which is found below the wallet address.
    • For fiat payments, you will first need to fulfil the KYC requirements. Provide your phone number, name, and a valid ID.

How to withdraw at Stake casino

When you win your bets at Stake, all winnings will be credited to your account. To withdraw these, follow these steps:

  1. Click the ‘Wallet’ button at the top middle of the page.
  2. Select the ‘Withdraw’ button. 
  3. Choose the currency you wish to claim. This will affect the input boxes under the drop-down menu.
    • For crypto withdrawals, simply input your wallet address. Then, input the amount you want to withdraw. You can also click on ‘max’ to claim the entire balance.
    • Fiat withdrawals follow a similar process to making deposits. You have to link an account to your withdrawal’s recipient. All the available options are changeable and removable if you wish to update your account.

Can I buy cryptocurrency at Stake?

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Yes! You can do this through the Stake casino wallet. Follow this step-by-step guide on how to buy crypto at Stake:

  1. Click the ‘Wallet’ button found at the top middle of the Stake page.
  2. Select the ‘Buy Crypto’ button.
  3. Choose the crypto you prefer by clicking on the options next to the second input bar.
  4. On the first input bar, input the amount you’re willing to pay for it. This will take from your current wallet balance so don’t forget to deposit cash to your Stake account.

Payment methods

Stake offers the best payment methods for its users. Available options guarantee real-time processing, ensuring fast transactions for both fiat and virtual currency without any delays.

Here are some popular Stake casino support queries regarding payment methods at Stake:

What are the available cryptocurrencies for betting at Stake?

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Stake has become a hotspot for crypto bettors as there are numerous options available on the site. This includes:

  • Bitcoin (BTC)
  • Bitcoin Cash (BCH)
  • Litecoin (LTC)
  • Ethereum (ETH)
  • Tron (TRX)
  • Ripple (XRP)
  • Dogecoin (DOGE)
  • Tether (USDT)

Are credit cards an available payment method?

Yes! Credit cards are a popular payment method in online casinos, including Stake. Both Mastercard and Visa are supported for making fiat deposits.

To set up your active Stake casino credit card, complete the KYC registration then go to the ‘Wallet’ page. Here, you need to provide your card number and security pin. The card will remain active until you remove it from your payment options or until it expires.

Can I deposit funds through my bank account?

Yes! Many bettors prefer the deposit method available at Stake as it serves as a two-way channel. Once you set it up as one of your active options, you can use it to deposit and withdraw funds from Stake Casino. To set it up, simply complete the KYC requirements and provide your card information.

Are there e-payment methods available at Stake?

Yes! It is one of the top payment methods for both depositing and withdrawing funds at Stake casino. Aside from this, it is also convenient for buying crypto.

While you cannot withdraw virtual assets using this payment method, you can do so for fiat currency. Additionally, like the other payment methods, these transactions will require you to follow the KYC protocol. E-payment methods available at Stake include:

  • Apple Pay
  • Google Pay
  • Samsung Pay
  • Any wallet that supports a Mastercard debit card

Stake casino sports betting

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Aside from their wide variety of online casino games, there are also tons of available sports you can bet on at Stake. Through their sportsbook, you can wager on your favourite sports teams, matches, or leagues, providing a comprehensive range of betting options.  Here are some popular Stake support queries regarding the sports betting section:

What are the available sports at Stake?

As one of the top crypto sportsbooks, expect a plethora of sports leagues and tournaments you can bet on at Stake. Here are some of the most popular ones:

Baseball

Baseball is one of the most popular sports. It is enjoyed by bettors worldwide. At Stake, you have the chance to place bets on major baseball leagues such as:

MLB

Major League Baseball (MLB) is the premier professional baseball league in the United States and Canada. It is known for its thrilling and dynamic games, featuring a roster of iconic teams and players. Through Stake, you have the chance to bet on the top teams in the league, such as the New York Yankees or Atlanta Braves.

NPB

The Nippon Professional Baseball (NPB) is Japan’s top professional baseball league. Here, you’ll witness top-tier competitions among baseball teams across the country. The two most popular teams in the league are the Yomiuri Giants and the Hanshin Tigers.

Soccer

Soccer is undoubtedly the most popular sport in the world. You can enjoy a rewarding soccer betting experience at Stake with various betting options available. Here are some of the most popular leagues at Stake:

AFC

AFC Champions League Elite is the most prominent soccer league in Asia. Organised by the Asian Football Confederation, it features more than 40 teams competing to become the premier soccer team globally. This league is held annually.

EPL

The English Premier League (EPL) showcases some of the best soccer teams worldwide. This includes the likes of Man City, Arsenal, and Chelsea. Seasons typically last from August to May.

Basketball

Basketball is a globally popular sport, and at Stake Casino, you have the chance to bet on the best teams. With a wide range of betting options and available leagues, each game becomes even more exciting with every wager you make. Two of the most popular basketball leagues you can bet on are:

NBA

The NBA is best known for featuring the world's best basketball players. This includes the likes of Stephen Curry, Lebron James, Kevin Durant, and more. Over 30 teams compete in the NBA; 29 from the United States, and 1 from Canada.

EuroLeague

The EuroLeague is the most prestigious basketball tournament in Europe. It features the most competitive teams such as Real Madrid and BC Khimki.

Stake casino promotions and bonuses

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Aside from its premium customer service, Stake is also known for its wide range of generous promotions and bonuses. With these, you can maximise your casino gaming and sports betting experience.

Some casino help centre queries about Stake’s promotions and bonuses include:

What are the available Stake casino promotions?

To stay updated on what bonuses and promotions are available, always check the Stake promotions page. Here are some of the promotions at Stake:

Daily Race

Here, you compete in a daily leaderboard competition where the number of bets placed determines their ranking. The higher your rank, the greater your chance of winning. The top 5,000 players on the leaderboard will be rewarded based on their respective positions.

The Level Up

Have a shot at winning a portion of the $20,000 prize pool when you beat the target multipliers for all five weekly games. If you win more than the multipliers in every game, you qualify for the jackpot.

Multiplier race

Get the highest multiplier won on any of the four selected games featured in this promotion for a chance to win a part of a $10,000 prize pool. Here is how much you win from the Multiplier race:

  • 1st place: $1,000
  • 2nd place: $1,000
  • 3rd place: $700
  • 4th place: $600
  • 5th place: $500
  • 6th–10th place: $300
  • 11th–20th place: $150
  • 21st–50th place: $80

Weekly raffle

At Stake, you have a chance to win a share of $75,000 every week. For every $1,000 wagered at the site, you automatically get 1 ticket entry for the raffle. The winners are announced every Saturday.

Stake casino VIP

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The Stake Casino VIP program is designed to offer exclusive perks and bonuses as a token of appreciation for a player’s loyalty and high-stakes play. It follows a tier-based system, with players starting at the lowest level and progressing as they become more active. As you climb its tiers, you unlock increasingly generous rewards. 

Here are some popular queries regarding Stake’s online casino VIP program.

What are the VIP levels of the program?

As you climb the Stake VIP program levels, you are rewarded with bigger rewards. This design ensures that every VIP player gets the most out of the experience. The various VIP tiers at Stake include:

  • Bronze
  • Silver
  • Gold
  • Platinum I to III
  • Platinum IV to VI
  • Diamond to Diamond V
  • Obsidian

What are the VIP bonuses available to members?

Here are some of the bonuses you can expect as a Stake VIP member:

Rakeback

This reward lets you earn money passively by placing bets and staying active on the site, regardless of the bet outcome. It is calculated by a percentage of each bet, based on the game’s house edge. When you bet at the casino, you'll get 5% of the expected winnings back.

Level Up bonuses

At Stake, your dedication is rewarded. With every milestone you reach, you will receive generous fixed bonuses. As you progress to higher VIP levels, the bonuses increase according to the amount needed for each level. Stake also considers your recent gameplay, considering your earnings or losses within the level.

Weekly boost

With this bonus, you get an extra boost to your bets which helps you earn more. The boost is calculated based on your current VIP level and the total amount of bets you made for the week. This means the higher your bet, the better your boost.

Monthly boost

Similar to the Weekly Boost, you can receive an extra boost to your bets based on your VIP level and total bets made for the month. It is typically given on the 15th via email.

Reload

You can claim this bonus daily. It is calculated based on the bets you placed over the past 7, 14, 28, or 42 days. You can receive a reload bonus based on your profits and losses during the specified timeframe. If your profit is negative in the past 7, 14, 28, or 42 days, you will get an extra amount added to your reload bonus.

What are the benefits of becoming a VIP member at Stake?

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As a VIP member at Stake, you get exclusive advantages that enhance your overall experience. Alongside the standard rewards, here are some extra benefits you can enjoy as a VIP:

Dedicated VIP host

Once you reach Platinum IV status, Stake will assign you a personal VIP host who will ensure your gaming experience is easier and more enjoyable. 

Diamond VIP customised rewards

For Diamond rank VIP players, you can have whatever you want! If there are bonuses you're looking for that aren't included in the standard options, Stake will find a way to meet these needs. The platform can create a personalised VIP program that matches your exact desires.

Recent play bonuses

Whether you're winning a lot or struggling to, Stake ensures you receive rewards through recent play bonuses that are based on your latest games! If you experience losses, you can get some of your money back every time you level up.

Frequently asked questions

If you have any further queries that haven’t been answered about your Stake betting experience, here is a FAQ section about everything Stake:

Yes. Stake is a licensed betting site that holds an official Curaçao eGaming License.

Yes! Stake is optimised for mobile devices, allowing you to bet on the go.

Stake Casino offers 24/7 live chat and email support. Simply click ‘Live Support’ to directly talk to the site’s customer support. For email inquiries, you can send an email to [email protected] using your registered email address.

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