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Register For FreeStake Casino has a 4-tier KYC verification system.
Identity verification up to KYC Level 2 is mandatory for transactions involving cryptocurrency or Japanese yen.
Completing this verification during registration streamlines deposits and withdrawals, enhancing security and protecting personal information by having the application processed beforehand.
Use strong and unique passwords to prevent third parties from accessing your accounts and emails. Consider the following points:
Setting up 2-factor authentication (2FA) for your email further enhances security. By using an authentication app to generate a unique one-time code during login, you can effectively prevent unauthorized access by third parties.
Exercise extreme caution with emails or links from suspicious senders. Scammers may impersonate Stake personnel. Take the following precautions:
Public Wi-Fi networks are vulnerable to hacking and data theft due to their weak security. Therefore, it is advisable to use a secure private network when accessing your accounts or email.
To check whether the email address linked to your account has been verified, follow these steps:
Procedure
Step 1: Log in to your Stake Casino account.
Step 2: Click the profile icon (human-shaped icon) in the top-right corner.
Step 3: Select Settings.
Step 4: Look for a green “Verified” icon under the General section to check if your email address has been verified.
You can easily customize your preferences for receiving promotions and updates by following these steps:
Procedure
Step 1: Go to the Settings page.
Step 2: Click Preferences.
Step 3: Scroll to the Marketing section.
Step 4: Toggle Receive online offers from us on or off to manage notifications via email or SMS.
Step 5: Click Save to confirm your changes.
If you forget your password or lose access to your account, you can recover it using your registered email address.
Procedure
Step 1: Go to the Stake Casino login page.
Step 2: Click “Forgot your password?”
Step 3: Enter your registered email address and select “Recover Password.”
Step 4: Click the link in the email you receive to set a new password.
Step 5: Log in using your new password.
To change your email address, you must contact our 24/7 live support or email [email protected].
We will then request the reason for the change, verify your identity, and ask for details about your new email address.
Due to legal requirements, Stake Casino cannot permanently delete accounts. However, you can use the Self-Exclusion feature to suspend your account either for a set period or indefinitely.
Steps:
1. Go to Settings → Responsible Gambling → Self-Exclusion.
2. The process has two stages:
After you apply, a 24-hour cooldown period will begin.
Once the cooldown ends, you will receive an email with a link to set your exclusion period. You must complete this within 24 hours. If you miss the deadline, you’ll need to restart the process.
Be sure to withdraw any remaining funds before initiating self-exclusion. Once it takes effect, withdrawals are no longer possible. Once your account is closed through self-exclusion, it cannot be reopened.
If you are unable to access the email address linked to your account, please first try to regain access to it yourself.
If that’s not possible, send an email to [email protected] from the new email address you’d like to link to your account.
Contact the Stake Casino support team from this new email and request account recovery. Be sure to explain the issue in detail so the team can assist you quickly and effectively.
Emails from Stake Casino may not be delivered for two main reasons:
- You have disabled promotional email delivery in your settings.
- Email delivery is temporarily suspended if you have enabled the self-exclusion feature.
To restart email notifications, please enable promotional email delivery in your "Settings."
At Stake Casino, we take the protection of your personal information very seriously. We emphasize the following points in particular:
- Email addresses are used solely for the purpose of improving our services.
- They will not be shared with third parties without your consent.
- We keep player email addresses confidential and adequately protected.
To prevent phishing scams, please check the following when verifying the authenticity of an email:
-Verify that the email sender's domain belongs to the official Stake Casino.
-Trust only emails from official domains.
If you have any doubts or concerns, please contact Stake Casino's support team.
Stake Casino is one of the world's richest cryptocurrency and Japanese yen-enabled platforms.
Enjoy a safe and fair online casino experience!